7: Defective goods and services: C32: RM: 13. In the case of friendly fraud, that reason could be completely invalid and. Every chargeback comes with a reason code. The shorthand description is “Misrepresentation. Chargeback. Reason. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. P01 – Unassigned Card Number. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. 4853 – Cardholder Dispute – Credit Not Processed. The Visa Digital Goods Merchant Fraud Monitoring Program is effective as of April 1, 2023. By entering your email, you agree to receive marketing emails from Shopify. There are dozens of reasons why cardholders and issuers dispute transactions. It's essential to respond within the. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Fraud (10)& Authorization (11)This Return Reason Code is generally used on CIE transactions. A02: No Valid Authorization. You can be inducted into both programs at the same time. Insufficient funds/Uncollected funds The available balance in your account isn't enough to cover the fees. 4. ACH return codes and explanations for R01 – R33 returns. What is Visa chargeback reason code 13. If the dispute involves a non-Visa card, the dispute can be paused for up to 72 hours for the merchant to respond. com 14. Receiver has advised RDFI that originator is not authorized to debit his bank account. During this process, the representative of the institution examines the reasons’ list. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Explanation. American Express . This chargeback occurs when merchants do not adequately provide currency information. Visa has recently announced changes to its chargeback rules. It is subject to change and may not include every currently known dispute reason code. High Level Visa Chargeback Dispute Flow. What is Visa chargeback reason code 13. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. 1. Updated these Visa Chargeback Codes: 30, 62, 85. American Express is incentivized to keep their customers happy. The charge is returned to the customer’s card that was used for payment. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. With an eCommerce transaction, 3-D Secure technology works like an online PIN code. If more information is needed, you’ll either receive an Inquiry or a Chargeback. Discover. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Claim. The merchant failed to ship the merchandise by the promised delivery date/time. Visa, MasterCard, and American Express all list compelling evidence by reason code. If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account. 6. A reason code is how banks categorize the reason for a chargeback. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. R03 – Unable to locate account or no account. Chargeback Reason Codes and Descriptions. )ACH Return Code R50 – State Law Affecting RCK Acceptance. 7. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Using the same link provided above, contact PayPal to report the scam. There are over 80 unique return codes, and each one represents a different type of return. Other Fraud—Card Absent Environment. 4 Funding Process. Typical chargeback reason codes are: DA: Disputed amounts. 6 falls under the “Consumer Disputes” category. May 2011: 5. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. How long can the issuer wait to file a dispute? The dispute timeline can be based on one of two start dates. ISO Code. The merchant authorizes Amex to process a chargeback for the transaction in question. The chargeback notification send by the issuing bank will include the reason code for the chargeback. Visa also overhauled its system of chargeback reason codes. UA06 Fraud – Chip and PIN Transaction. Insufficient funds. September 2011: 5. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Discover Chargeback Reason Codes Explained. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. American Express chargeback reason code R13 falls under the “Inquiry/Miscellaneous” category. Step 1: The cardholder disputes a charge. Note. A smarter, simpler way to stop fraud. [1] Sift. Bundes bank. Find explanations for the major credit card issuers dispute reason codes in the Cardholder Dispute Reason Code EncyclopediaResponding to Mastercard Reason Code 4853 Chargebacks. The cardholder may be the customer or the someone who lent their card to a friend or relative. The program focuses on small ticket and digital goods merchant fraud transactions. 3 is the less common version for card-present transactions. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. Type. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. REASON CODE R13 NON-RECEIPT OF. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. It can range from 60 to 120 days from the billing date. Chargeback Reason Codes. Both EFM and ECM measure compliance at the MID level. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Some credit card companies also include a short phrase describing the code and chargeback. 6. The chargeback is ordered by the bank that issued the consumer's payment card. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. ACH Return Code R51 – Item Related to RCK Entry is Ineligible or RCK Entry is Improper. September 2011: 5. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. 3. Download this sample Chargeback Rebuttal Letter. CE 3. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Visa - 13. This indicates that the merchant didn't respond to an inquiry properly. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. P03 – Credit Processed as Charge. Amex Dispute Codes Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. The cardholder alleges they never received the products or services. Reason Code 53 Re-presentment Conditions. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Solution. Date Option. R01 – Insufficient funds. There are a variety of issues that can serve as the root causes of a chargeback, ranging from fraud to improper card processing to dissatisfaction with the quality of the goods or services provided. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Every time a merchant processes a transaction, they are supposed to send an. 15, 2021. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Below is a list of Mastercard chargeback codes used in eCommerce. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. 3. 2. Here’s how your store can prevent and deal with chargebacks. compliance process depending on whether a chargeback right exists. Each card network maintains reason codes to cover all the disputes that qualify for. American Express. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. Account number is invalid or missing. Description. Check with the issuing banks to determine what time limits may apply to you. For example, Visa Chargeback reason code 83 is now VCR reason code 10. American Express Chargebacks / Disputes. Amex Dispute Codes List of NACHA ACH Return Codes. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The shorthand description is “Credit Not Processed. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Discover uses unique codes to explain those reasons to merchants. That’s 50% more time than what the major card networks allow. In CIE and The Receiver has indicated to the RDFI that the number with MTE entries, the individual ID number is used by the Receiver to identify the account. 4. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. View the entire list or search for any chargeback reason code. The three-character code notes the specific reason. Other Fraud—Card Present Environment. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Written by Chargeback Gurus. Partners. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. If more information is needed, you’ll either receive an Inquiry or a Chargeback. Stage 1: First Chargeback. R13: No Reply: M01: Chargeback Authorization: M10: Vehicle Rental - Capital Damages: M49: Vehicle Rental - Theft or Loss of Use: FR2: Fraud Full Recourse Program: FR4:. Expired or Not Yet Valid Card. R13 No Reply (Chargeback) WHAT IT. Goods and services not as described or cardholder received defective goods or services 3. R13: Retrieval Response Not Received-Miscellaneous: Discover: 4534 DP: Duplicate Processing: 120: Processing Errors: Discover: 4541 AP:. What is Visa chargeback reason code 13. ”. American Express chargeback reason codes REASON ODE ENCYCLOPEDIA sift. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. Discover: Reason Code 4755 Non-receipt of goods or services. Different card networks have different reason code systems. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. AMEX R13 Requested Transaction Information Not Received Request for Information YES NO AMEX M01 Merchant Accepted ChargebackAn ACH dispute results in a chargeback for the business that processed the payment. Protect cardholder data. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received. ETAILS. Fraud. This may be done by either the merchant or the issuing bank. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Card Member received written acknowledgement from the Merchant for a Credit, but the Credit has not been applied to the Card Member’s Account. The usual period that card networks will accept chargeback disputes is up to 120 days from the date of the settlement for the charge. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. It’s crucial that you recognize the common merchant errors that might trigger a reason code 13. 1About American Express chargeback reason codes. Reason codes are important to help merchants address recurring. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 4 Other Fraud Card Absent. Payment stopped. An approver can only approve credit memo requests with the same reason code. DD: Unearned (disallowed) discount amount. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. MasterCard: Reason Code 4859 Services not rendered. The codes also appear on financial reporting associated with disputes. ” This code indicates the cardholder is claiming that the descriptions of the products or services they purchased were vague, inaccurate, or insufficient, and they feel. American Express reason code 155, Visa reason code 30, MasterCard reason code 4855, and Discover reason code 4755 are all specific reason codes for Shopify payment chargebacks. A Charge is Disputed * We’ll work directly with the Card Member and try to resolve the case before reaching out to you. A02. Specify the default reason code that you want the system to assign when you enter a chargeback amount. Additionally, Amex uses a fifth "Miscellaneous" category. This Return Reason Code may only be used to return ENR Entries and is at the Federal Government Agency’s sole discretion. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Most such requests are made to. Please see the below “cheat sheet” for the new 4 byte reason codes. The shorthand description is “No Reply. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. ”. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Chargeback Reason Coded by Network - 2023 Guide. 4 applies to eCommerce, whereas code 10. Chargebacks were introduced as a form of consumer protection against. Erläuterung. Receiving a damaged product. It is subject to change and may not include every currently known dispute reason code. The shorthand description is “No Authorization. However, Visa is the largest card brand in both the United States and the world. WEX began issuing chip cards in Q4, 2020. R01. AC01. A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. The system does not accept Blank as a value, even if it is defined in the UDC table. American Express did not receive a response to an inquiry within the specified timeframe. To indicate the reason of the return, ACH provides a reason code that we return in the NOTIFICATION_OF_CHARGEBACK and CHARGEBACK webhooks, and in your Customer Area > Risk. Each debit or credit transaction being returned is returned by the customer's financial institution. 1. P08 – Duplicate Charge. Each chargeback is assigned a reason code that explains the justification for the chargeback. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. The type of reason code for which you are searching. And, each code has unique compelling evidence requirements if you choose to fight. Consider Deadlines. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. 02/10/16 Added Debit Chargeback Reason Codes. Either the acquiring or issuing bank could initiate the. The codes also appear on financial reporting associated with disputes. Added the following fields - Store ID, Credit Card Chargeback Reason Code. Chargeback Reason Codes All received credit card disputes include a reason code. ” This code indicates that the cardholder had reason to believe they were going to receive a refund, but no credit to their account has yet been processed. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Your actions in response to such a chargeback will be determined by the particular circumstances, the most typical of which are described in the table below: If: Then: The transaction was cancelled and credit issued. Click on “report a problem” and select the transaction in question. Inquiry. UA01 Fraud – Card Present Transaction. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. Retrieval Request. MASTERCARD. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. ” This code indicates that the cardholder claims the merchant processed a recurring billing transaction after they had submitted a cancellation request or closed their account. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. A retrieval request—sometimes called a “soft chargeback”—is a method of obtaining a copy of the paperwork to validate a transaction. Before the cardholder can file a chargeback, they must give a reason to their card provider. In that way, winning one dispute may help. R13: Request for. By entering your email, you agree to receive marketing emails from Shopify. Chargeback Reason Codes Card Type DISCOVER DISCOVER DISCOVER Reason Code 4502 4534 4540 DISCOVER 4541 DISCOVER 4550 DISCOVER 4553 DISCOVER DIS. The assigned chargeback reason code outlines why a customer submitted the dispute. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. 5? Visa chargeback reason code 13. Verwendung. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. Chargeback /Dispute; Merchant Response. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. Effective for Transactions completed on or after 15 April 2016, A Transaction for which Authorization was obtained after a Decline Response was received for the same purchase. About American Express chargeback reason codes. Updated August 23, 2023. Chargeback Reason Code. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. They can also be caused by a merchant failing to process a cancellation promptly. P04 – Charge Processed as Credit. Unauthorized returns (R05, R07, R10, R29, R51): 0. 3: Goods or services were not as described: C31: RM: 13. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Code 10. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. 2 EMV Liability Shift. Card Member cancelled, refused or returned goods and/or. About American Express chargeback reason codes. What is Visa chargeback reason code 13. UA05 Fraud – Chip Counterfeit Transaction. This may include: Transaction receipts; Merchant credentials; Customer authorizationThe existing 22 chargeback reason codes will be replaced by new reason codes and grouped into 4 categories: 1. Chargeback. 1: Use the corresponding dates from the invoice. 3 applies when a cardholder claims a charge—made in a card-present environment—was. R01 Insufficient Funds. message. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. 104. It gets worse. Please note that the most common Chargeback reason code for Allocation disputes is 10. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRSurvey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. A chargeback happens when a customer requests for a transaction to be reversed. R09. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. When you do the math,. What is American Express chargeback reason code R13? American Express chargeback reason code R13 falls under the “Inquiry/Miscellaneous” category. Reason Code: • List of all Reason Codes and description . Solution. 2. ” Reply By: • Notice Due Date, if applicableChargeback reason codes tell merchants the reason the customer is disputing a charge, according to the information they provided to their bank. Mastercard Chargeback Reason Code 70: Chip Liability Shift. 6: Duplicate processing/Paid by other means. R13 Select a code to see the details QUICK REFERENCE Time to respond: 20 days from date of chargeback. R13 Select a code to see the details QUICK REFERENCE Time to respond: 20 days from date of chargeback. Documentation must be a direct result of cardholder communication. Upfront Chargeback If we determine we have sufficient information to pursue a Chargeback, we may debit your account up front. Reason Code. Retry. EMV Liability Shift Counterfeit Fraud. The chargeback reason code. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. All chargebacks start with a customer making a purchase in person, in an app, or online. Charge Amount Exceeds Authorization Amount. Each code begins with 'R' followed by a two digit number. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. You’ll put that reason code, the transaction amount and authorization number, and state that the. Check the balance of the bank account associated with your QuickBooks Payments account. Mastercard Chargeback Reason Code 73: Duplicate Transaction. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. Inform your acquirer of the date that the credit was issued. “American Express Chargeback Reason Codes | Sift”. the requested documentation, your account will be debited. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. MT9xx. 6: Credit not. This is an “unauthorized” return code, and will result in your account being assessed the ACH Chargeback Fee. This provided a number of insights into the typical. For more information on these and other updates, check out our complete chargeback reason. P01 – Unassigned Card Number. NOC (Notice Of Change) Codes Code Meaning C01 Incorrect DFI Account NumberapplyHold("hold_code") specifies the applyHold method and the hold code to use when applying the hold. ACH Return Code R52 – Stop Payment on Item Related to RCK Entry. Either the acquiring or issuing bank could initiate the chargeback. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Common reason codes Mastercard. Specifically, these updates only pertain to transactions that are charged back after Oct. Each bank card network has its owner list of reason codes banks must prefer from. For example, Mastercard has a code which indicates a ‘consumer dispute. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. Take the time to note the following dispute reason codes for Visa. Essentially, even a $50 chargeback can become $125 with all the extra fees. The network hasn't wholly disallowed some old codes. Other Fraud—Card Absent Environment. Solution. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Technical. 1 Different workflows Disputes will be routed in two different workflows, called Allocation and Collaboration. MasterCard chargeback reason code 4540. View the entire list of reason codes below or search our database for specific insights. How you respond is determined by the chargeback reason code: Embed This Graphic. Uncollected funds. The cardholder claims they were charged multiple times for a single transaction. Each card issuer follows their own standards for defining reason type, code and its format. At Visa they used to receive reason code 98. FAQ: What is Chargeback. R01 – Insufficient funds. com Your chargeback response must include at least one of the following items: If you did reply within the time limit, provide documentation that supports your claim. The assigned chargeback reason code outlines why a customer submitted the dispute. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. Timeframe to Initiate Chargeback 120 calendar days from the date of the transaction Representment Rights/ Merchant Action Proof that a Credit which directly offsets the Disputed Charge has already been processed Issuer Required Documentation None Special Notes Inquiry required prior to Chargeback. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. By entering your email, you agree to receive marketing emails from Shopify. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Reason Code; Ref Number ; Auth Code; For a brief overview of chargeback reason codes, refer to the table below. ” This indicates that the merchant has failed to respond to a transaction inquiry before the deadline elapsed. Retrieval Request. Motive: • Numeric value that represents an explanation of the Dispute than can be viewed on the . These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. R07 – Authorization revoked by customer. American Express Chargebacks / Disputes. Mastercard Chargeback Reason Code 71: Disputed Amount. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective.